Return Policy: Delivery & Returns Policy
Where we deliver
All goods may be transacted through e-commerce, except for goods prohibited for sale in terms of regulation 26 and 27 of the (Cogta) regulations.
All goods are sanitised (in line with the National Department of Health guidelines) before leaving our warehouses and stores to be delivered to you.
All items ordered will be delivered within 7-10 working days. This is only temporary while we deal with high volumes of orders. We will return to normal delivery times soon.
On occasion, due to issues outside of our control, deliveries may take longer. We will make every effort to deliver on time and to keep you updated throughout the process.
Cash on Delivery is not a payment option that is utilized for online purchases. All delivery charges are charged to the customer upfront on finalization of sale.
If you have any questions about purchasing online, or require more information on split delivery, please contact our online customer care centre at houseofcosmeticssa@gmail.com or call us on 011 615 4602
Please arrange that you, or an authorised representative, is available to accept your order at the delivery address and that appropriate access is given. On delivery, we will require you (or your authorised representative) to sign and print your/their name on a duplicate copy of the delivery note to confirm receipt.
Any person other than yourself who receives the order at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be available at the delivery address specified by you at the time of delivery, the driver will return the order. The courier company will attempt to contact you to make new arrangements for re-delivery. Should no-one be available on the second attempt we reserve the right to charge an additional delivery fee.
We have outsourced all deliveries and so we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.
Our delivery service is not authorized to modify or tamper with your purchase or residence under any circumstances. They are instructed to leave the order in a safe area on your property, if available, or it will be returned to Game. Please note that Game will not be liable for any damages if you have instructed the delivery company to modify, tamper or force the purchase through your entrance.
We request that you inspect your goods prior to signing the delivery document and ensure all goods are received in good working order and free of any damage.
If you see any inconsistencies, please ensure the delivery document is endorsed accordingly and reject your delivery.
Returns and cancellations
How to request a return
Log a support ticket by detailing your request with any supporting documentation or pictures to houseofcosmeticssa@gmail.com Alternatively contact the Online Support Our agents will 011 615 4602 guide you on the steps to follow.
Changing your mind / cancelling your order
If you change your mind and wish to return the goods you have bought online you can do so. If you are not happy with your purchase you have up to 3 days from the day you received your order to return it without penalty. The goods need to be in unused condition and in their original sealed packaging. You may be liable for the direct costs of returning the goods. All returned items are subject to inspection to ensure they are suitable for a refund.
Damaged or wrong items at point of delivery
Should an item be incorrect, please contact our Online Support on 011 615 4602 to arrange for the earliest convenient collection date. Once returned to the store, the product will undergo an assessment after which, the correct item will be dispatched. Promotional, free or bundled items that were part of a purchase must also be returned.
Cash on Delivery is not a payment option that is utilized for online purchases. All delivery charges are charged to the customer upfront on finalization of sale.
