This Website is provided by House of Cosmetics SA “as is” and House of Cosmetics SA makes no representations or warranties as to the operation of this Website or the content thereof. House of Cosmetics SA does not warrant that the service from this Website will be uninterrupted, timely or error free.
House of Cosmetics SA does not warrant that this Website, its server(s) or any electronic mail sent from this Website are free of viruses or other harmful components. You are solely responsible for the protection of your hardware and software from viruses and other harmful components.
No person, business or website may link to this website without prior permission of this Website. The inclusion of any link on this Website to any other website does not imply an endorsement by House of Cosmetics SA of that linked website or any services or products offered on that linked website.
Comments made via this Website must not violate the right(s) of any third party, including any intellectual property, privacy or other personal or proprietary right. Comments containing any defamatory, unlawful, abusive or obscene material will be deleted at House of Cosmetics SA’s discretion and the contributor of such comments will remain accountable towards any third party to whom harm has been caused. House of Cosmetics SA and its third party service providers shall not be responsible, and shall have no liability to you, with respect to any information or materials posted by others on this Website.
House of Cosmetics SA does not necessarily endorse or agree with the comments posted on this Website. Comments posted on this Website are reflective of the views of the contributor thereof and do not necessarily represent the views of House of Cosmetics SA or its third party service providers. Please note however, that your comments will become the property of House of Cosmetics SA and House of Cosmetics SA will not be limited in the use of any of your comments. House of Cosmetics SA will not compensate you for its use of any comments made via this Website.
Neither House of Cosmetics SA nor any of its employees, agents or affiliates shall be liable for any damage or loss of any nature, and howsoever arising, including out of the use of or inability to use this Website, any reliance placed on the content of this Website or any website which is linked to this Website by a hyperlink. By using this Website you indemnify House of Cosmetics SA, its employees, agents and affiliates against all such losses and damages.
House of Cosmetics SA reserves the right to suspend this Website or any part thereof or to terminate your account at any time if House of Cosmetics SA deems that you are not using this Website in compliance with these Terms.
Our online catalogue is stocked with a wide range of products to help you look and feel good for less.
The images of the products reflected in our online catalogue are for illustration purposes only and are subject to availability. Certain goods offered for sale on this Website have been parallel imported. This means that the goods are the original unmodified genuine goods, but they are not imported by the authorised or licenced supplier of the goods. Therefore the warranty on these goods will be honoured by House of Cosmetics SA in accordance with the Returns and Defective Item provisions hereunder, and not by the manufacturer or its authorised or licensed supplier.
We reserve the right to limit quantities of promotional products to 6 (six) per customer.
Prices are correct as at the time of publication on this Website, but are subject to change without notice. House of Cosmetics SA will take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of products on the Website, however should there be any errors on the Website, we will not be liable for any loss, damage or expense that you incur in connection with such error, save for in the case of any incorrect purchase price, in which case we will refund to you any amount already paid.
Prices will be displayed in South African Rand and include VAT. Prices are applicable to cash and credit card purchases only, include any discounts and may differ when claiming from your medical aid.
Should House of Cosmetics SA not be able to fulfil any order at the advertised price due to sold out stock, House of Cosmetics SA will inform you via your elected method of communication. If you have already paid, House of Cosmetics SA will reimburse you for the rand value you have paid for such product.
Prices on this Website apply to South Africa only and products purchased via this Website will only be delivered within South Africa to areas where we deliver. Some products are not necessarily available in all House of Cosmetics SA stores and the prices on this Website may vary in-store from time to time, therefore House of Cosmetics SA makes no guarantee that any particular product will be available at the price displayed on this Website in the House of Cosmetics SA store of your choice. Please contact your relevant store to ascertain the availability of the product concerned or phone our Customer Service Centre on
You must be 18 years or older to place an order via this Website. You can either register and complete an online shopping profile, or shop as a guest. When checking out as a guest, you will need to provide personal details and a delivery address in order to complete the transaction. House of Cosmetics SA will not store this information, unless you explicitly request that we do so. We encourage all shoppers to register and create an online shopping profile to ensure future online shopping transactions are quick and easy. Once you have completed an online shopping profile and have registered, you agree to keep your username and password secure and confidential. Selecting a product and adding the product to your shopping basket does not constitute a sale or order. Your order will be deemed to be confirmed once you electronically submit a completed order for one or more products offered by this Website and your payment has been authorised and you have received a tax invoice which will be sent to you via your selected communication method.
Our online payment options are administered by Paypal, a specialist third party payment provider who are trusted experts in the field of secure online payments. You may pay for your order by one of the following payment methods:
• Credit card: Visa or MasterCard;
• Debit card: Visa or MasterCard.
The above payment methods are explained in more detail in our Frequently Asked Questions (“FAQ”). Payment will be effected on confirmation of your order and prior to delivery. The total value of your online order will debited against the payment method tendered during the checkout process.
Once you have selected your payment method and accepted these Terms, you will be directed to Paypal’s secure site for payment of the applicable purchase price for the goods. Your payment will be presented to the bank for authorisation. Should such authorisation be declined, you order will be cancelled. Should the authorisation be successful, your order will be processed for delivery to you. Your payment details are held by Paypal in a secure encrypted server which is not accessible from the Internet. For further information regarding online payments with Paypal please see our FAQ’s or visit www.paypal.co.za . This Website will maintain a full record of every transaction concluded via this Website for a period of 12 months from date of such sale.
House of Cosmetics SA reserves the right to refuse to processing of the payment for any order and/or to cancel any purchase, partially or completely, with notice given to you.
If you discover that you have made a mistake with your order and the order has not yet been confirmed by House of Cosmetics SA as set out in the Online Orders section above, please contact the Customer Service Centre on 011 615 4602or houseofcosmeticssa@gmail.comof Cosmetics SA.co.za immediately. House of Cosmetics SA cannot guarantee that we will be able to amend or cancel your order in accordance with your instructions. Orders cannot be cancelled once they have been confirmed by House of Cosmetics SA as set out in the Online Orders section above. You are, however, entitled to return the products in accordance with the Returns and Defective Items sections hereunder. Delivery fees are non-refundable for cancelled orders or returned orders.
Delivery is estimated to occur within 3-7 working days from the day that your order has been confirmed and it is subject to stock availability. Although House of Cosmetics SA will make every effort to meet the time frame for delivery, certain factors may affect delivery times and we cannot guarantee that every item will be delivered in such time frame. Deliveries will take place during office hours (9am to 4pm, Monday to Friday). No deliveries will be made on weekends and public holidays. Please note that it might not be possible for House of Cosmetics SA to deliver to certain areas. During the checkout process you will be required to enter your postal code and address to determine if you are eligible for door-to-door or Postnet 2 Postnet delivery.
When delivery is made you will receive a delivery note displaying the following:
• Detail of items delivered
• Any items not available
• Delivery fees
• The total amount debited or paid, including VAT.
A delivery is considered complete as soon as the parcel is accepted by you or an individual on your behalf at your specified delivery address. Anyone who takes receipt of the parcel is presumed to be authorised to accept delivery on your behalf. For verification purposes, the person accepting the parcel may be required to produce some form of identification (identity document/drivers licence/passport). Should nobody be present at the address at the time of delivery, the parcel will remain with the courier company. The courier company will leave a notice at the delivery address to indicate that there was an attempted delivery. You will be contacted to arrange an alternative delivery time. Please note that we reserve the right to charge an additional delivery fee for a second attempt at delivery. Delivery will then be effected for a second time at the indicated delivery time. If at that time there is no one present at the address, the parcel will be returned to our warehouse and a return will be processed for the products purchased. The delivery fee is non-refundable. You will be contacted in order to confirm the refund method you would prefer.
It is your responsibility to ensure that you or the intended receiver of the parcel inspect(s) the parcel on arrival and makes known any complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has been damaged.
House of Cosmetics SA charges a standard non-refundable delivery fee to deliver door-to-door and this fee will be displayed when you view your cart before checkout. See FAQ for more information on deliveries.
Some items (heavy or large, based on volumetric weight) may carry additional delivery fees the customer will be informed of this fee after the purchase and the order will be refunded in full if the delivery fee is not acceptable to the customer. Every reasonable effort is taken to ensure that the delivery costs displayed on the site are correct at the time of your purchase. However, if a delivery fee is incorrectly displayed, House of Cosmetics SA will not be obliged to deliver products at an incorrect delivery fee. House of Cosmetics SA will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct delivery fee.
Refunds are processed within House of Cosmetics SA stores, except where products are marked with a circular arrow icon on your invoice, order confirmation page or order history.
To return an order in store, simply bring the product/s in its original, unopened packaging to any House of Cosmetics SA store, along with the original invoice and delivery form, within 30 calendar days from date of purchase for an in-store refund.
To return products marked with a circular arrow icon, please contact our call centre on 011 615 4602 within 30 calendar days from date of purchase to arrange courier collection.
For hygiene reasons, personal grooming items, audio sound equipment, cosmetics, pantyhose, jewellery for any body piercings cannot be returned, except where defective.. House of Cosmetics SA will accordingly not accept the return of any cosmetics for credit or replacement unless there is a defect in the cosmetics or its packaging at the time of supply, or if an incorrect cosmetics has been dispensed.
Should any item that you have purchased online or at any House of Cosmetics SA store be the subject of any manufacturing defect or failure, or is unsafe, as contemplated in the Consumer Protection Act, 2008 (“CPA”), it may be returned to a House of Cosmetics SA store for repair or replacement, or in exchange for a refund, within six months of the date of purchase, subject to the CPA. House of Cosmetics SA and/or its supplier reserve the right to examine the product and test the product to confirm the alleged defect, failure or safety hazard existed at the time of purchase, before the product will be repaired, replaced or refunded.
Reliance on any information provided on this Website is solely at your own risk.
The content of this Website is provided as a service to you for educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. If you are experiencing symptoms or need medical advice, you should seek the advice of your healthcare professional.
